• Terms and Conditions

  • Return and Refunds Policy:

    In the event that a customer wishes to return their order, the following return and refunds policy applies.

    Bespoke, one-off pieces that have been specially commissioned by the client are non-refundable.

    Pieces must be returned within 14 days from receipt of the order.

    For all purchases, there will be a non-refundable transaction fee of 5% of the total price.

    Prior to returning pieces:

    1.)    Contact us via the “Contact” page.

    2.)    Provide the reason for the return.

    3.)    We will provide details on how to return, including the postage address.

    4.)    A refund will only be issued once we have received the returned item.

    It is recommended that customers keep proof of postage from the Post Office as responsibility for the order will only be assumed by Scarlet Tiger Ceramics upon receipt of the order to the studio. Therefore, misplaced returns within the postal service cannot be refunded.

    Returns will only be accepted and refunded if they fulfil one of these three criteria:

    1.)    They are an unwanted gift.

    2.)    The customer has received an incorrect order.

    3.)    The piece is unfortunately (on rare occasion) faulty or damaged upon receipt of the order.

    In the event of criteria 1, orders are returned at the clients own cost. In the event of criteria 2 or 3, Scarlet Tiger Ceramics will reimburse clients for the standard postage cost for the returned order.